The Right Expertise and Support, No Matter Your Location

AVI-SPL Customer Care Program

Your company deserves the maximum return from its video communications investment. With AVI-SPL as your partner, you get the attention and support you need, when you need it.

Through our Unify ME™ Customer Care Program, you receive all of the hardware and software support your Pro AV and video communication system requires, suited to your company's unique needs and circumstances. We ensure the maximum return on your investment while minimizing your total cost of ownership.

Our Customer Care Program offers a wide range of support to suit your particular needs, with three tiers of contract options: One-Year Warranty, Preferred and Onsite.

Customer Care Program Services

  • Unlimited technical phone support provides the technical assistance you need during extended business hours.
  • Priority help desk queue fast-tracks your calls to provide a quick and effective response.
  • Advanced parts replacement advance ships replacement parts the next business day from manufacturer once defective product has been identified.
  • Parts repair fixes or replaces defective equipment. Repairs can be done onsite or at AVI-SPL.
  • Software updates and upgrades help ensure all your equipment is kept up to date with the latest features.
  • Escalation support provides management of escalating issues with manufacturers to resolve open items.
  • Onsite service/support provides onsite field personnel when an issue cannot be addressed remotely.
  • Annual business review assesses your open cases and needs from the previous year and discusses any future plans of expansion or changes.
  • Online service portal keeps you up to date with easy access to information on open trouble tickets and their status.

With our exclusive Customer Care Program Services, you can choose the best services to meet your organization's needs, including the following:

AVI-SPL's Customer Care Program

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Customer Care Program Upgrades

  • Exclusive – This optional package can be added to the Preferred or Onsite programs. For companies that require additional support, including live help assistance on weekends and holidays, this selection provides exceptional value.
  • Preventive Maintenance – Through scheduled visits, we check on the operational health of your equipment and remedy any situations that require attention.
  • First Call Consolidation – Time is a precious commodity in any business environment. Wasted time means inefficiency, and that leads to lost revenue. Instead of trying to connect with various technical support groups, you simply call the AVI-SPL help desk and we coordinate with the manufacturer on your behalf.
  • Remote Alarm Response – Through our Remote Alarm Response, our help desk actively and remotely monitors your equipment and takes action when a fault is reported or identified.

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